Blockbuster's collection of personally identifiable information
Blockbuster gathers information on our users in two different ways:
- You supply it in response to a request from Us.
- Cookie technology.
Blockbuster collects Personal Information voluntarily submitted by its users as part of the registration process for its services.
You may also be asked to disclose Personal Information at other times, for example, in relation to your participation in any Blockbuster
Blockbuster utilises cookie technology to process orders and identify user data. A cookie is a piece of information that is transferred
statement which will tell
you more about Our use of cookie technology on the Site.
Blockbuster's use of personally identifiable information
Blockbuster may use Personal Information collected online in the following ways:
to develop and improve the products, benefits and services We or carefully selected business partners offer to Our
registered users and other users of the Site;
- to enable users to become registered users of the Site and to join VIP Gamer;
- to operate and administer VIP Gamer, including to send you statements by email showing the number of your reward points and details of offers and rewards for VIP Gamer members. If you use a voucher obtained through your VIP Gamer membership to make a purchase in a Blockbuster store at the same time as using your Blockbuster store membership account your store membership will be automatically linked to your VIP Gamer membership. If You are a Blockbuster store member (primary account holder) You can also choose to link the two accounts together on this Site. Any VIP Gamer reward points earned in-store or online will appear on your statements;
- for processing customer orders;
for Site administration and development (for example to analyse usage trends
and to make improvements to the Site in accordance with such usage trends);
- for processing job applications submitted online to Us;
to contact you by post and email, or by SMS if you are a member of our Text Club, to inform you about any of Our products
and services (including those of selected business partners) that We think may be of interest. We will not do this without having
your prior permission. If at any time you subsequently wish to discontinue receiving post or emails about Our products and services
please indicate this by checking the relevant checkboxes within the My Details sections of the Site. If you no longer wish to receive
promotional communications by SMS, you should withdraw your membership of the Text Club in accordance with the Text Club Terms and
Conditions. From time to time we may also wish to contact you by telephone. In the event that we do so we shall always respect any
request you make to decline such telephone marketing in the future;
to contact you, where you have authorised Us to do so, when you have won a competition on the Site or to provide you with a
email newsletter; and
in assessing your request for goods or services for the purposes of the prevention and detection of fraud. One of the purposes
for which We may disclose your address and postcode details is to check them against the IMRG Security Alert or any other fraud
Please note that if you are or become a Blockbuster store member, your marketing preferences indicated through your store membership may
not match the marketing preferences that you have indicated through this website. However, We will take steps to correct as promptly as
reasonably possible any inconsistencies in this regard that you bring to Our attention.
We may also, in the event that We undergo a re-organisation of Our corporate group or sell any part of Blockbuster, transfer your
Personal Information to the new owner of Blockbuster if you are a registered user of the services on the Site.
Updating your Personal Information
If at any time you believe your registered details to be incorrect, you can update
them by clicking on the My Details link in the My Account section of the Site.
Disclosure of personally identifiable information
Except as set out in this Privacy Statement, We will not sell, rent or disclose your
Personal Information to third parties without your prior permission. You agree that
We may without your prior permission disclose such information to other Blockbuster
Group companies, Our suppliers, subcontractors and business partners where necessary
in order to operate this Site and/or to provide you with services that you have
You agree that We may without your prior permission disclose your Personal Information to other Blockbuster Group companies,
Our suppliers, subcontractors and business partners where necessary in order to operate this Site and/or to provide you with
services that you have requested. We may transfer your Personal Information to other Blockbuster Group companies, or to Our
suppliers, subcontractors and business partners located outside of the European Economic Area ("EEA"). You should be aware
that some of these countries might have data protection laws that are equivalent to the Data Protection Act 1998 (which regulates
the use of personal data by companies and other business in the UK) but that some may not. You hereby consent to Our transferring
your Personal Information to other Blockbuster Group companies, Our suppliers, sub-contractors and business partners located outside
the EEA in connection with your use of this Site.
Personal Information may also be disclosed to third party organisations without your prior permission where there is a legal obligation on Us to do
so. For example, if you buy a TV from Us, we would be obliged to provide your details to the Television Licensing Authority.
Your personal information and payment card details will be processed by CyberSource Limited and CyberSource Corporation (together
"CyberSource") for the purposes set out in this section of our Privacy Statement.
For the purposes of dealing with payment transactions and to protect against fraud your information will be processed on our behalf
by CyberSource. This means that your credit/debit card details are shared with CyberSource and stored by CyberSource outside of the EEA.
CyberSource encrypt your credit/debit card information and use a secure server to process your personal information and payment card
We may carry out fraud and security checks with CyberSource and other organisations involved in fraud prevention. If we or they suspect
or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud
prevention. We, CyberSource and these other organisations may use this information for fraud prevention purposes in the future.
CyberSource has been certified as being compliant with the Payment Card Industry Data Security Standard (PCI DSS). To date, these
are the most stringent security requirements in the industry concerning how payment card data is secured, technologically as well as
from a process standpoint.
Blockbuster complies with the Data Protection Act of 1998 (the "Act") and with all other applicable UK data protection and privacy
legislation. Accordingly Blockbuster is notified with the Office of the Information Commissioner as a 'data controller' for the
purposes of the Act.
Security of Your Information
We take the security of your Personal Information seriously and take all reasonable precautions to prevent the loss, misuse or
alteration of it. Our agents, suppliers, subcontractors and business partners who have access to your Personal Information are
also required to keep that information confidential and secure and are not permitted to use it for any other purpose other than to
carry out the provision of services which they are providing to Us or otherwise as set out in this Privacy Statement.
We have a secure server that uses Secure Socket Layer (SSL) encryption to protect your Personal Information.
If you have any questions concerning Our Privacy Statement, you can contact the Service Team by:
Telephone: 0845 60 60 383 (local rate throughout the UK ), 9 a.m. to 5.30 p.m., Monday to Friday.
Post: Online Service Team, Blockbuster, Harefield Place, The Drive, Uxbridge, Middlesex UB10 8AQ.
Note, this address is not to be used for any returns.
Amendments to this privacy statement
Blockbuster reserves the right to modify or update this Privacy Statement at any time. Any amendments will be published on the Site.
Users are therefore encouraged to review this Privacy Statement from time to time. If you continue to use this Site after any such
amended version of this Privacy Statement has been published you will be deemed to have consented to the amendments. If you do not
agree to the amendments, please do not continue to use this Site.