Training and Development
If you like to have fun while you are learning then Blockbuster is the place for you!!
As the biggest 'rentailer' in the UK, Blockbuster's customer offer is continually changing and evolving, therefore we offer ongoing learning and development support. This ensures that our team members are constantly up-skilled and supported during these changes, whether you work in our stores or in our supporting offices.
Working closely with our Operations team, the Learning and Development department prioritise making sure that all our Customer Sales Representatives are familiar with the products we sell and can tell our customers all about them.
To help new team members build the confidence to do this, they attend an offsite Sales Induction training session when they join the business, run by our Learning and Development team. This gives them time to practice approaching and talking to customers as well as providing the opportunity to gain feedback on their skills.
Employees are encouraged to make use of our in store "interactive product learning resource" to seek all the facts so when you talk to customers, you can answer any questions and tell them about our great offers.
To get an understanding of some of our training, check out some of our product learning clips. If you decide that management is for you, when you join, as well as getting to know our products, you will embark on a "12 week management induction programme" with a dedicated in-store trainer. This includes training in both operational and behavioural skills, which will enable you to continue your career with us.
We encourage internal succession, so if you have drive and enthusiasm and wish to progress within the company, the Learning and Development team offer an extensive range of support tools such as Time Management and delegation, financial understanding as well as our 8 day offsite Horizons programme.
The Learning and Development team also offer the same support should you decide that working in the Support Centre is for you. As well as coaching and on-the-job training, there will also be development workshops available. All in all, as a team member at Blockbuster, you will be supported by a group of committed and dedicated Learning and Development mentors, whose primary aim is to support the development of your ongoing career within the company.