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Frequently Asked Questions
High Street Store Enquiries
Getting Started
Where is my nearest Blockbuster store?
How do I become a member of a BLOCKBUSTER store?
My Account
I've lost my card. What do I do?
How long does my membership last?
What happens if I change address?
Do I always need my membership card to rent?
Can anybody else use my membership card?
I would like to stop receiving promotional material from BLOCKBUSTER. What do I do?
Who can I contact to give some feedback of a recent in-store experience?
Other Enquiries
Can you buy my old movies and games for cash or credit?
Does BLOCKBUSTER support a registered charity?
How can I open a BLOCKBUSTER store or apply for a franchise in the UK?
Does BLOCKBUSTER support the Waste Electronic and Electrical Equipment directive?
Click & Collect
What is Click & Collect?
How do I know what titles are available for me to Click & Collect?
What items can I reserve?
How do I reserve a movie or game?
How many items can I reserve?
How far in advance can I reserve a title?
How do I know my reservation has been confirmed?
When can I go and pick up my movie or game?
How long do I have to pick up my movie or game?
Can I cancel my reservation?
Can I change the store I want to reserve my movie or game from?
Do I need to become a Blockbuster store member to use Click & Collect?
What do I need to take to the store with me to collect my order?
Where do I collect my order from within the store?
When do I pay for my reserved movie or game?
My eCoupons
What are eCoupons?
How do eCoupons work?
What if the barcode hasn't printed correctly?
Right, I've printed my voucher, how do I use it?
I'm not a member in-store, what do I do?
What if I can't print this out?
Where is my nearest Blockbuster store?
We have over 500 stores across the UK; you’re never too far away from a BLOCKBUSTER.
You can find your nearest store here -
Our Store Finder
Do you still need help? Please click
here to e-mail our team.
How do I become a member of a BLOCKBUSTER store?
We’d love to have you on board! It’s FREE to join BLOCKBUSTER and we have stores in most major towns and cities.
You can find out what you need to bring with you, and print off a membership form in advance of going to the store here –
Store Membership Page
Don’t worry if you don’t print the membership form, our team in your local store have them as well and can help you to fill this in.
Do you still need help? Please click
here to e-mail our team.
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I've lost my card. What do I do?
It happens to us all, not a problem – you can still rent in-store if you take some ID with you. Please let our store team know and they will issue you with a new card.
Please note, if your card has been stolen, you may be liable for any further use of the membership card if you do not notify the store within 48 hours.
Do you still need help? Please click
here to e-mail our team.
How long does my membership last?
For as long as you want! However, for security and data protection reasons we will de-activate your account after 455 days if you haven’t used it.
We can easily reactivate your account by simply bringing in additional identification.
Do you still need help? Please click
here to e-mail our team.
What happens if I change address?
Please tell our staff who will update your details on the system (additional identification will be required).
Do you still need help? Please click
here to e-mail our team.
Do I always need my membership card to rent?
In short yes, the best way to rent is for you to use your membership card.
Although we may allow you to rent if you can prove who you are with a photo driving license or similar ID.
For your account security, on occasion, we may ask you to verify certain details about your account when you come in.
Do you still need help? Please click
here to e-mail our team.
Can anybody else use my membership card?
Absolutely, you can add additional names to your BLOCKBUSTER store membership account when you join the store.
However if you do authorise somebody else to use your card then you are responsible for all items rented.
Do you still need help? Please click
here to e-mail our team.
I would like to stop receiving promotional material from BLOCKBUSTER. What do I do?
If you’re an online member and you are looking to unsubscribe from emails, you can click on the unsubscribe at the bottom of every promotional email broadcast.
To opt out of direct marketing, we simply need your store membership number, so please click here to use this form to drop us an email.
Our service team will respond as soon as possible.
Do you still need help? Please click
here to e-mail our team.
Who can I contact to give some feedback of a recent in-store experience?
We value our customers and we’d love to hear from you.
Please drop us a line to share any feedback about your in-store experience.
Do you still need help? Please click
here to e-mail our team.
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Can you buy my old movies and games for cash or credit?
Yes, please take your unwanted movies and games into any BLOCKBUSTER store and a member of staff will be more than happy to inspect the product presented and offer you our best trade or cash price.
Unfortunately, we are unable to offer you a pre-quote for your products because each item is individually priced on our in-store system.
Click here to find out more about Trade-In at your local BLOCKBUSTER.
Do you still need help? Please click
here to e-mail our team.
Does BLOCKBUSTER support a registered charity?
We consider charity requests from all sectors, but we have recently committed to a major partnership with the Starlight Children's Foundation to help brighten the lives of seriously and terminally ill children.
While we would like to help with all charity requests, we are focusing on our work with Starlight at the moment so, unfortunately, we will not be able to help this time.
Do you still need help? Please click
here to e-mail our team.
How can I open a BLOCKBUSTER store or apply for a franchise in the UK?
All of our BLOCKBUSTER stores are company owned and managed; therefore we do not have any franchised stores in the UK.
Do you still need help? Please click
here to e-mail our team.
Does BLOCKBUSTER support the Waste Electronic and Electrical Equipment directive?
BLOCKBUSTER is fully committed to the Waste Electronic and Electrical Equipment directive. For details of your nearest recycling centre and help and advice on all aspects of recycling at home, at school and at the workplace, visit www.recycle-more.co.uk
Do you still need help? Please click
here to e-mail our team.
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What is Click & Collect?
Click & Collect allows you to reserve movies & games for collection at a BLOCKBUSTER store of your choosing. You can use 'Click & Collect' to rent or buy.
Do you still need help? Please click
here to e-mail our team.
How do I know what titles are available for me to Click & Collect?
Once you have picked a title and store you will be informed as to whether this is available to reserve at your chosen store.
Do you still need help? Please click
here to e-mail our team.
What items can I reserve?
Currently you can reserve DVD, Blu-ray & games titles. Any possible available titles for rent will display a blue button located next to it titled 'Click & Collect'.
Do you still need help? Please click
here to e-mail our team.
How do I reserve a movie or game?
To reserve a product to rent simply click the 'Click & Collect' button located next to the chosen title you want to reserve in store.
To reserve a title to buy simply add the title to your basket and complete the checkout process selecting the store you wish to collect from.
Note: Not all films or games on the website will be available for 'Click & Collect' as they will not be stocked within our stores.
Note: It is possible that the store you wish to reserve your film or game with may not have sufficient stock available to complete your request. This will be displayed before you can complete your reservation request.
We will then email you within the hour to confirm you reservation has been completed.
Note: We will notify all customers within the hour during store opening times. Any request made outside store opening times will be notified within 2 hours of the store re-opening.
Do you still need help? Please click
here to e-mail our team.
How many items can I reserve?
You can reserve up to 4 titles per day to rent and an unlimited number of items to buy.
Do you still need help? Please click
here to e-mail our team.
How far in advance can I reserve a title?
You will be able to reserve a film or game from midnight through to 6pm the same day. Any reservations made must be picked up the same day it is reserved.
Do you still need help? Please click
here to e-mail our team.
How do I know my reservation has been confirmed?
As you complete the reservation process you will be informed of when to expect an email confirmation. This time will vary depending on the time of day and chosen store.
Note: The email will confirm reservation with a reference number or inform you that it cannot be confirmed.
Do you still need help? Please click
here to e-mail our team.
When can I go and pick up my movie or game?
Once you have received your confirmation email that your title has been reserved you can then go to the store and pick up your rental. All reserved items must be picked up 30 minutes before the store closes.
To see your local store opening times please click here.
Do you still need help? Please click
here to e-mail our team.
How long do I have to pick up my movie or game?
Your email confirmation will confirm what time you will be able to pick up your title.
To see your local store opening times please click here.
Do you still need help? Please click
here to e-mail our team.
Can I cancel my reservation?
To cancel your reservation please contact the store you have reserved the film with.
To find contact details for your store please click here.
Do you still need help? Please click
here to e-mail our team.
Can I change the store I want to reserve my movie or game from?
Yes you can change the store you wish to pick up your movie or game at any time before you have completed the reservation process.
Note: Once you have confirmed the rental you wish to reserve it is not possible to change the store for that reservation. If you need to cancel your reservation please contact the store you have reserved the movie or game with.
To find contact details for your store please click here.
Do you still need help? Please click
here to e-mail our team.
Do I need to become a Blockbuster store member to use Click & Collect?
No, you do not need to be an existing store member to use Click & Collect online
Note: To collect your rental you will need to be a member of the store you have reserved the movie or game with.
Not already a member? It's easy and free to join BLOCKBUSTER. All you need to do is when you go in to the store to pick up your reserved film, bring a form of identification such as a credit card or Passport and proof of your address, such as a utility bill or driving license.
To save time when joining you can print out a membership form and complete it before you go in to the store.
Please click here to print out a copy of our store membership form.
Do you still need help? Please click
here to e-mail our team.
What do I need to take to the store with me to collect my order?
Once your reservation has been confirmed you will be sent a confirmation reference number by email. Simply bring this reference number and your BLOCKBUSTER membership card or some form of identification to the store when you go and collect your title.
Not already a member? It's easy and free to join BLOCKBUSTER. All you need to do is when you go in to the store to pick up your reserved film, bring a form of identification such as a credit card or Passport and proof of your address, such as a utility bill or driving license.
To save time when joining you can print out a membership form and complete it before you go in to the store.
Please click here to print out a copy of our store membership form.
Do you still need help? Please click
here to e-mail our team.
Where do I collect my order from within the store?
All reserved orders can be picked up from behind the main service desk within the store.
To save queuing time pick up any other items you want to buy or rent before collecting your reservation.
Do you still need help? Please click
here to e-mail our team.
When do I pay for my reserved movie or game?
You will need to pay for your rental when you go and collect it from the store.
All retail items are paid for in advance online and you will not be required to pay in-store.
Note: The Click & Collect process online is free.
Do you still need help? Please click
here to e-mail our team.
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What are eCoupons?
Put simply, eCoupons are barcoded vouchers that you can print off and take in to your local Blockbuster store. They are individually numbered and unique to your blockbuster.co.uk account.
Do you still need help? Please click
here to e-mail our team.
How do eCoupons work?
When you visit your My eCoupons page, the coupons you are entitled to will be displayed. Simply click on 'Print' in order to print out a voucher that you can use in store.
Do you still need help? Please click
here to e-mail our team.
What if the barcode hasn't printed correctly?
While we've done everything we can to ensure that the barcode should print correctly, if the barcode on the eCoupon voucher has not printed correctly, you may still be able to redeem this in store as long as the unique number underneath the barcode is readable.
You can reprint your eCoupons as many times as you like by clicking on the Printed Coupons tab. Each coupon carries the same code, so can only be redeemed once.
Do you still need help? Please click
here to e-mail our team.
Right, I've printed my voucher, how do I use it?
That's easy! To redeem your voucher, just present this, along with the items you are renting or buying to our store team when you get to the till and they will scan (or key) this in.
Please Note: You need to be a member in-store in order to redeem your store voucher.
Do you still need help? Please click
here to e-mail our team.
I'm not a member in-store, what do I do?
If you're not a member, don't worry, you can print out a membership form here and take this to the store with you.
Membership is quick and easy. You'll need to take some ID with you. Click here for more information.
We need you to be a member in store in order to redeem a voucher.
You can find your nearest store by clicking here.
Do you still need help? Please click
here to e-mail our team.
What if I can't print this out?
If you do not have a printer – can you print this out elsewhere, at a friend's perhaps or a library?
If you still can't print this out, please contact our service team below, who are standing by to assist you.
Do you still need help? Please click
here to e-mail our team.
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Lost In Post
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Top Tips
Need help with...
- Searching for Movies
- Collections
- Your Top 10s
- Managing your List
Then check out our Quick Start Guide.
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Newsletter
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our weekly email newsletter.
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Trade-In
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