Support the store to achieve revenue and sales targets	Achieve individual 'sales focus' targets. Able to identify, understand and meet the customers needs. Aware of competitor activity. Able to sell products to our customers.
Provide excellent service to our customers	Strive to approach every customer on the sales floor. Good product knowledge and is aware of current and future offers. Deals with customer queries and solves problems.
Is a self motivated team player	Is flexible in approach to work and shift patterns. Developing themselves through "Take Control". Ensures all the objectives for the shift are achieved. Supports the team to achieve overall success. Attend team briefings as required. Self starter who proactively seeks sales and completes tasks.
Maintain the store operating standards	Achieves the company merchandising standards. Achieves the company stock control and rotation standards. Achieves the store cleanliness and appearance standards. Personal appearance is in line with uniform policy. Maintains all legal requirements such as Video Recordings Act, Data Protection and Health & Safety

Sales Operation Consistent achievement of personal sales targets. Establishes effective relationships with customers. Uses initiative and responds to customer demands to secure sales.

Communication Listens to the customer and understands their needs. Is polite and courteous at all times when dealing with customers. Is friendly and approachable.

Team Is a good team player, willing to help out others and sets an example. Willing to work beyond what is expected. Is flexible and at short notice is able to work additional hours.

Essential criteria Experience of dealing with the public. Experience in providing customer service. Experience in achieving sales targets. Be at least 18 years of age.

Key Attributes Passionate about movies and games. Enjoys delivering excellent customer service. Is confident and able to adapt style and approach.

Internal District Manager and RDO. Store Manager/Assistant Manager and colleagues. HRBP, LDO and District Trainer. Regional Office and Support Centre.

External Customers. Suppliers. Trading Standards. Contractors.